Terms of Service.

The terms under which we provide tax and accounting services to UAE private companies. By engaging Axioraa you agree to these terms.

1. Who we are.

Axioraa is a UAE-registered tax and accounting firm operating from Dubai. We provide Corporate Tax compliance, VAT compliance, bookkeeping, free-zone advisory, and (from 2027) statutory audit services to private UAE companies. Our practising principal is an ACCA member.

2. Engagement.

Each client engagement begins with a 20-minute scoping call and a written engagement letter issued by Axioraa. The engagement letter sets out the scope, fees, payment terms, deliverables and term. These Terms form part of every engagement letter unless expressly varied in writing.

3. Fees and payment.

Our fees are quoted on a flat monthly basis (Tier 1 — Essentials through Tier 4 — Enterprise) or as one-off project fees for add-on work, as set out on our pricing page and confirmed in your engagement letter.

UAE VAT at the prevailing rate (currently 5%) is added on top of every invoice. Invoices are due within 14 days of issue unless otherwise agreed. Late payments accrue interest at 1.5% per month or part-month overdue.

Monthly retainer engagements carry a 12-month minimum commitment, billed monthly. Termination before the 12-month term entitles Axioraa to invoice the remaining contractual fees, subject to good-faith negotiation.

4. Scope of services.

Our services are limited to the matters expressly set out in the engagement letter. We do not provide legal advice, investment advice, or guarantees of regulatory outcomes. Where a matter is outside our scope or expertise (for example, ADGM-listed company audit, complex international transfer pricing), we will say so on the scoping call and decline the engagement or refer you to a firm we trust.

5. Client responsibilities.

You agree to provide Axioraa with timely, complete and accurate information needed to perform the engaged services. This includes financial records, source documentation, trade-licence information, FTA correspondence, and prior-period filings where applicable. Delays caused by missing or inaccurate information may shift filing deadlines and may result in additional fees for re-work.

6. AI-augmented delivery.

Axioraa uses artificial intelligence to accelerate operational steps — data extraction from invoices, draft computations, schedule preparation, document categorisation. Every deliverable that is signed, filed or delivered to a regulator is reviewed by a qualified human (ACCA-member). We do not allow AI to make signing-authority decisions on regulatory matters. This boundary does not change as the AI engine matures.

7. Confidentiality.

We treat all client information as strictly confidential. We will not disclose your information to any third party except: (a) with your written consent; (b) where required by UAE law (including the Federal Tax Authority, the Corporate Registrar, free-zone authorities, or under PDPL §29); (c) to sub-processors (cloud bookkeeping providers, document storage) under written processing agreements that match these confidentiality obligations.

Our full data-handling practices are set out in the Privacy Policy.

8. Limitation of liability.

To the extent permitted by UAE law, Axioraa's total aggregate liability for any one engagement is limited to the fees paid by you to Axioraa in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

This limitation does not apply to liability arising from fraud, wilful default or breach of professional duty incapable of being limited by contract.

9. Professional indemnity.

Axioraa maintains professional indemnity insurance appropriate to the scope and scale of services provided. Details available on request.

10. Termination.

Either party may terminate an engagement for cause (material breach not cured within 30 days of written notice) at any time. Outside the 12-month minimum term, monthly retainer engagements may be terminated by either party on 30 days' written notice. Upon termination, you remain liable for fees up to and including the termination date, and Axioraa will return or, at your direction, destroy any client records held.

11. Governing law.

These Terms and any engagement letter are governed by the laws of the United Arab Emirates and the Emirate of Dubai. The competent UAE courts have exclusive jurisdiction over any dispute, save that Axioraa may at its option commence proceedings in the jurisdiction of the client's domicile.

12. Contact.

Questions about these terms? Email hello@axioraa.com.